Terms of Service

Definitions

• Company: Refers to Olaboard Ltd. with company identification number 208154874, the provider of the software-as-a-service (SaaS) platform.
• Customer: Any individual or entity that registers for or uses the Service.
• Service: The SaaS platform provided by the Company, accessible via www.olaboard.co.
• Free Tier: The limited-access version of the Service available at no cost.
• Subscription: A paid plan granting access to the Service on a monthly basis.
• Payment Method: Payment instruments accepted by the Company, including credit cards and wire transfers.
• Confidential Information: Non-public business, technical, or financial information disclosed between the parties.
• DPA: The Data Processing Agreement governing the processing of personal data in compliance with applicable regulations.
• Intellectual Property: Includes but is not limited to:
  1. Software, algorithms, and underlying technology.
  2. Trademarks, logos, and branding.
  3. Documentation, designs, and content (excluding Customer Data).
  4. Updates, enhancements, and derivative works.

Overview

These Terms govern the Customer's use of the Service. By accessing or using the Service, the Customer agrees to be bound by these Terms. Discontinue use immediately if you do not agree.

The Service is delivered via cloud-based infrastructure. Data processing complies with the DPA and applicable laws. The Company implements safeguards to protect data but does not guarantee uninterrupted service or absolute security.

Subscription & Billing

• Monthly subscriptions Subscriptions are billed monthly and may be terminated by the Customer at any time without penalty.
• The Customer shall ensure the validity and accuracy of the Payment Method provided. Accepted methods include credit cards and wire transfers.
• Any bank charges, transaction fees, or currency conversion costs incurred shall be borne solely by the Customer.
• The Company reserves the right to suspend or terminate access to the Service for non-payment.

Refund Policy

• All subscription fees are non-refundable, including payments for partial usage periods.
• The Free Tier is provided for evaluation purposes. Refunds shall only be issued where expressly required by applicable law.

Intellectual Property

• The Company retains all right, title, and interest in and to the Service, including but not limited to:
• Software, algorithms, and underlying technology.
• Trademarks, logos, and branding.
• Documentation, designs, and content (excluding Customer Data).
• Updates, enhancements, and derivative works.
• No rights are granted to the Customer beyond the limited, non-exclusive, non-transferable license to use the Service as outlined in these Terms.
• Prohibited Use:
• The Customer shall not reverse engineer, decompile, or create derivative works based on the Service.
• Use of the Company's trademarks, branding, or content without prior written consent is strictly prohibited.

Data Ownership

• Customer data:
• The Customer retains all ownership rights to data, content, or materials uploaded, generated, or transmitted through the Service.
• The Company claims no ownership or control over Customer Data except as necessary to provide the Service.
• By using the Service, the Customer grants the Company a limited, non-exclusive, worldwide license to process Customer Data solely to operate, maintain, and improve the Service.

Customer Accounts

• The Customer shall create an account with accurate, complete, and up-to-date information.
• The Customer shall be solely responsible for:
• Maintaining the confidentiality of account credentials.
• Promptly notifying the Company of unauthorized access.
• All activities conducted under their account, including third-party integrations.
• The Company reserves the right to terminate or restrict access to accounts at its sole discretion.

Acceptable Use Policy

• The Customer shall not:
• Use the Service for any unlawful, fraudulent, or unauthorized purpose.
• Resell, sublicense, or redistribute the Service without the Company's prior written consent.
• Disrupt the Service, compromise its security, or attempt unauthorized access to systems or data.
• Transmit malware, spam, or content infringing third-party rights.

Changes to Terms & Pricing

• The Company reserves the right to amend these Terms, the pricing and/or related documents (such as the Data Processing Agreement) at its sole discretion. Written notice of material changes shall be provided to Customers at least fourteen (14) days in advance.
• Revised Terms or pricing shall take effect at the commencement of the next billing cycle. Continued use of the Service constitutes acceptance of the amended Terms.

Data Protection & Security

• The Company implements industry-standard technical and organizational safeguards in accordance with prevailing software industry practices, including, but not limited to:
• Encryption: Data transmitted or stored through the Service shall be encrypted using TLS/SSL protocols.
• Access Controls: Role-based access restrictions and multi-factor authentication (MFA) to mitigate unauthorized access.
• Audits: Regular security audits and vulnerability assessments conducted by qualified personnel.
• Monitoring: Continuous monitoring of systems and networks to detect and mitigate threats.
• Incident Response: Prompt remediation of identified security incidents in accordance with established protocols.
• In the event of a confirmed data breach affecting Customer Data, the Company shall notify affected Customers and relevant regulatory authorities without undue delay, as mandated by applicable law.
• The Customer acknowledges that data security is a shared obligation and shall implement reasonable measures to protect account credentials and third-party integrations.
• For a detailed description of the technical and organizational measures implemented by the Company, as well as the rights and obligations of both parties regarding data processing, the Customer is encouraged to review the Data Processing Agreement (DPA). The DPA is incorporated by reference into these Terms and is available at the DPA page.

Confidentiality

• Both parties agree to maintain the confidentiality of confidential information disclosed during the term of this agreement.
• Confidential Information may only be disclosed if required by law or with the disclosing party's prior written consent.

Termination & Suspension

• The Company may suspend or terminate access to the Service immediately upon breach of these Terms, including but not limited to:
• Illegal activity
• Violations of the Acceptable Use Policy.
• Non-payment of fees
• Outstanding fees shall remain due and payable following termination.
• Termination shall not relieve the Customer of financial obligations accrued prior to termination. The Company may suspend service for maintenance, upgrades, or technical disruptions without liability.

Liability & Disclaimers

• The Service is provided "as is" and "as available". The Company disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.
• The Company shall not be held liable for any Service downtime, data loss, or performance issues arising from force majeure events, third-party actions, or circumstances beyond its reasonable control.
• In no event shall the Company be liable for indirect, incidental, or consequential damages, including lost profits or business interruption.
• The Customer agrees to indemnify, defend, and hold harmless the Company from claims arising from their misuse of the Service.

Governing Law & Dispute Resolution

• These Terms shall be governed by and construed in accordance with the laws of Bulgaria, excluding its conflict of law principles.
• Any disputes arising hereunder shall be exclusively resolved by the courts of Bulgaria. The parties agree to attempt mediation or negotiation in good faith prior to initiating litigation
• If any provision is deemed invalid, the remaining provisions shall remain in full force.

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